Shipping policy

Shipping Policy

 

Thank you for shopping with Aventive. We are committed to delivering your order in a reliable and timely manner across the United States and Europe.

1. Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays).

  • Orders placed after 2:00 PM (GMT) will be processed the next working day.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please note that processing times may be extended during peak seasons, promotions, or high-demand periods.

2. Shipping Rates & Delivery Times (United Kingdom)

We currently ship to customers across the United States and Europe.

Standard Shipping

  • Cost: Free

  • Estimated Delivery Time: 8–12 business days

Express Shipping

  • Cost: £4.99

  • Estimated Delivery Time: 5–8 business days

Delivery timeframes are estimates and begin once your order has been dispatched. While we aim to deliver within the stated timeframes, delays may occur due to courier issues or unforeseen circumstances beyond our control.

3. Tracking Information

All shipped orders include tracking.
You will receive tracking details via email once your parcel has been dispatched. Please allow up to 24 hours for tracking information to update.

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If a parcel is returned to us due to incorrect address details, additional shipping fees may apply for reshipment.

5. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window:

  1. Please check your tracking information.

  2. Contact the courier directly for updates.

  3. If you need further assistance, please contact us at:

📧 Aventiveofc.team@outlook.com

We will investigate and assist you as quickly as possible.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will review the issue and provide a suitable resolution.